CrewVoyage Privacy Policy
Effective Date: 15/10/2024
CrewVoyage is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information in accordance with the General Data Protection Regulation (GDPR), UAE Personal Data Protection Law (PDPL), and other relevant data protection regulations.
Personal Information We may collect the following personal information from you:
Name
Email address
Phone number
Mailing address
Payment information (credit/debit card details)
Tour preferences and interests
Non-Personal Information We may also collect non-personal information such as:
Browser type
IP address
Device information
Operating system
Usage data (e.g., pages visited, time spent on the website)
We use the information we collect for the following purposes:
To process and manage your bookings
To personalize your tour experience
To communicate with you regarding your bookings and customer support inquiries
To improve our website and services
To send promotional emails and newsletters (with your consent)
To comply with legal obligations
We process your personal information based on the following legal grounds:
Your consent (e.g., for receiving promotional emails)
The necessity for the performance of a contract (e.g., processing bookings)
Compliance with legal obligations
Our legitimate interests (e.g., improving our services and ensuring security)
We may share your personal information with:
Our service providers and partners who assist in delivering our services (e.g., payment processors, travel agencies, partners)
Law enforcement agencies, regulatory bodies, or other authorities as required by law
Third parties involved in business transactions (e.g., mergers, acquisitions)
Your personal information may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home country. When we transfer your information internationally, we take appropriate steps to ensure it is protected, including implementing standard contractual clauses approved by the European Commission and ensuring compliance with UAE privacy regulations.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
You have the following rights regarding your personal information:
Access: Request access to your personal information and obtain a copy.
Rectification: Request correction of any inaccurate or incomplete information.
Erasure: Request deletion of your personal information under certain conditions.
Restriction: Request restriction of processing of your personal information under certain conditions.
Objection: Object to the processing of your personal information for direct marketing purposes.
Portability: Request transfer of your personal information to another organization or directly to you, under certain conditions.
To exercise your rights, please contact us at privacy@crewvoyage.net
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or destruction. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without consent, we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
Layovers like never before
Layovers like never before
Layovers like never before
Layovers like never before
Layovers like never before
Layovers like never before
